Privacy Policy

Firefly Digital LLC ("we", "our", "us" or "WashSuper") is committed to protecting the privacy of all users of our website washsuper.com and mobile applications (together, the "Sites"). Please read the following privacy policy that explains how we use and protect your information. We'll be the "data controller" of the information you provide to us.

1. Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details:

2. How We Collect Your Information

We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

We collect information:

• when you create an account with us or you change your account settings;
• when you place an order with us and during the order process (including for payment and order delivery);
• when you contact us directly via email, phone, post, message or via our chat function; and
• when you browse and use our Sites (before and after you create an account with us).

3. Information That We Collect From You

When you visit the Sites or make a WashSuper order through the Sites, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information.

We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function.

We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

4. Use of Your Information

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

• to enable us to provide you with access to the relevant parts of the Sites;
• to supply the services you have requested;
• to enable us to collect payment from you; and
• to contact you where necessary concerning our services, such as to resolve issues you may have with your order.

5. Sharing Your Information

We are very careful and transparent about who else your information is shared with. We share your information with third party service providers including:

• Payment providers: for processing payments and fraud detection;
• IT service providers: for data storage and analysis;
• Cleaning facility partners: to fulfill your orders;
• Delivery partners: to deliver your orders to you;
• Customer support partners: to help resolve any issues you may have;
• Marketing partners: to send you relevant communications.

6. Security

We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

7. Your Rights

Under data protection law, you may have a number of rights concerning the data we hold about you:

• The right to be informed: You have the right to be provided with clear information about how we use your information.
• The right of access: You have the right to obtain access to your information.
• The right to rectification: You are entitled to have your information corrected if it is inaccurate or incomplete.
• The right to erasure: You have the right to request the deletion of certain information we hold about you.
• The right to restrict processing: You have rights to 'block' or 'suppress' further use of your information.
• The right to data portability: You have the right to obtain your personal information in a transferrable format.
• The right to lodge a complaint: You have the right to lodge a complaint about how we handle your information.
• The right to withdraw consent: You have the right to withdraw consent at any time.

8. Changes to Our Privacy Policy

Any changes to our privacy policy will be posted to the Sites and, where appropriate, we will notify you of the changes by email or push notification.

This privacy policy was last updated: January 2025

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: